Last updated September 16, 2020
Our policy is to use any data that we collect to carry out our business with our clients. Furthermore, we only collect the information necessary to accomplish this. The information recovered through our Data Recovery process is protected under the Freedom of Information and Protection of Privacy Act (FIPPA). Once jobs are completed the data is stored offline for a reasonable amount of time after which it is destroyed using the wiping process to the US DoD standard of digital destruction. In the event that the data will likely be needed for client purposes in the future, the data may be stored longer.
Your email address may be stored in our address list and is used for communication and responding to requests. You may request to be removed from our address list at any time by sending an email with "remove me from the PALLIX address list" in the message. Requests will be handled on a case by case basis and you will receive a response within 7 business days.
Credit Card data will be stored in a secure manner untill processed for payment. Once payment is confirmed the credit card data is destroyed permanently.
All incoming/outgoing phone calls and voicemails are recorded and may be stored securely offline. Recordings may be reviewed to create technical documents that make it easier to outline projects. Recordings may be used for litigation purposes. Recordings may also be used as agreements or contracts. In some cases recordings may be shared with legal council and converted into text document(s).
Goods(hardware) left for over 30 days either paid or unpaid for will have data wiped and sold to cover costs. Similarly, Domains 30 days past due will be released to public domain. Once a domain(s) is released it may be available for anyone to register and will result in permanent loss of the domain.